AI Chatbots

And it’s especially popular among e-commerce companies focused on a variety of products including cosmetics, apparel, consumer goods, clothing, and more. With its recent acquisition, Mindsay will fold in Laiye’s robotic process automation and intelligent document processing capabilities. Even the smartest AI on the market can’t help you if it’s not compatible with all the channels in which you converse with customers. Also, Zendesk’s Marketplace makes it easy to connect a variety of industry-leading AI chatbots. Being able to start a conversation with a chatbot at anytime is appealing to many businesses who want to maximize engagement with website visitors. By always having someone “on call” to answer questions and book meetings with prospects, chatbots also make it easier to scale lead generation with a small team, or no team at all. Brands across retail, financial services, travel, and other industries are automating customer inquiries with bots, freeing up agents...